Terms & Conditions of Booking
Please take a moment to look at our Terms and Conditions before making your booking. By making a booking through our online system, you are confirming that you have read and understood the below.
Allergies and dietary requirements
We aim to cater for the main allergen groups, however we ask that you let us know about any allergies or dietary requirements before your visit. You can add dietary information for each person included in your booking via your Customer Account after making your reservation by selecting Manage Booking.
Please be advised that our kitchen handles ingredients containing the main fourteen allergens and therefore we can not eliminate the risk of cross contamination.
Safety on the Farm
During your visit we hope that you’ll take a good look around and enjoy our surroundings, however we ask that you please remember that we are also a working farm with livestock and farm machinery. There is uneven ground, barbed wire, electric fencing, a pond and an unfenced stream so we ask that you explore the grounds cautiously and with respect. We have signs and maps to guide you around the site and you’ll see our staff moving around the farm (both on foot and on farm machinery) who are always very happy to explain what we’re growing and rearing or answer any questions you may have.
Dogs
Unfortunately we cannot allow dogs onto the farm, in our restaurant or in our accommodation, except for certified assistance dogs.
Children at Nancarrow
We welcome children to Nancarrow and take great pleasure in seeing them enjoy the surroundings. Children must be supervised at all times and we ask parents or guardians to take full responsibility for their children’s behaviour and welfare whilst on the farm. We cannot accept any liability for damages or injury sustained.
We are happy to welcome babies and children of all ages at Sunday lunches and Courtyard lunches. Children are also welcome to join Farm Suppers (early sitting is best) and if they require a meal, a full price ticket will need to be purchased for each child (same set menu as the adults). There is no charge for any child attending who is under 3 years of age and doesn’t require a meal, it would just be useful to know they are coming so we can prepare seating accordingly.
Our Farm Feasts are tailored towards adults or children aged 12 years or over and a full price ticket is required for each seat.
Babies are welcome to stay for dinner, bed & breakfast and don’t incur an extra charge but please do let us know in advance. Children aged 3 years or older, may be able to stay but please do contact us before booking.
Payment Policy
In order to confirm a reservation for a Sunday lunch, Feast, Supper or Dinner, Bed & Breakfast, we ask for the full payment upon booking. This helps us prepare the right ingredients and limit food waste.
Payment can be made securely through our online bookings website. We accept all major credit and debit cards.
By making a booking, you are agreeing to our cancellation policy below.
Cancellation Policy
Supper, Feast and Sunday Lunch bookings
Each ticket includes a 10% booking fee which is non-refundable as this goes towards administration costs and payment provider fees. However, we understand that there may be occasions where you need to cancel and would appreciate as much notice as possible.
- Cancellations over two weeks in advance are entitled to receive a full refund or a credit to re-book.
- Cancellations made 1-2 weeks in advance are entitled to a 50% refund or credit to re-book.
- Cancellations less than one week in advance won’t be eligible for a refund or credit.
Dinner, Bed & Breakfast bookings
Each reservation includes a 10% booking fee which is non-refundable as this goes towards administration costs and payment provider fees. However, we understand that there may be occasions where you need to cancel and would appreciate as much notice as possible.
- Cancellations over one month in advance are entitled to receive a full or credit to re-book.
- Cancellations made 2-4 weeks in advance are entitled to receive 50% refund or a credit to re-book.
- Cancellations less than two weeks in advance won’t be eligible for a refund or a credit.
Refunds will not be issued via our online booking system. Please contact us to receive a refund.
After making your booking, please check your confirmation email immediately and notify us if any details are incorrect.
Group Bookings
Please contact us to discuss group bookings. We have set limits to the number of tickets that can be booked online but may be able to accommodate larger groups.
Service Charge
We will add a discretionary 10% service charge (based on your ticket price) to your bill at the end of the evening or at the end of your stay. This is split equally amongst the team working on the night and can be removed if you’d prefer to pay an alternative amount or not at all.
Photography
Please be aware that at some of our events, a professional photographer may be present. Any photos or videos captured are for Nancarrow to use on their website and/or social media channels. Please speak with a member of the team during your visit if you do not consent to being filmed or photographed.
Alcohol
We are a licensed venue and will serve drinks from our bar during your visit. We accept card or contactless payments only please. BYO is not permitted in the accommodation or restaurant.
Liability
Nancarrow accepts no responsibility for loss or damage of property, vehicles or vehicle contents belonging to guests during their occupancy, nor will we be responsible for any indirect, consequential or pure economic loss or any loss of profit, whether caused by our negligence or the negligence of our employees, contractors or agents, excluding any liability for death or personal injury caused by our negligence or liability for fraud or fraudulent misrepresentation. We ask that all visitors note and adhere to the safety guidelines detailed in these terms and conditions as well as safety advice from staff.
If you have further questions, please visit our FAQs page.
